Contact & Support

Last updated 2026-09-08

If you encounter a problem while using the app, or have a request regarding your information, please contact us at the address below. We will respond within 3 business days.

This is a reference translation; in case of any discrepancy, the Korean version prevails.

Account and Data Deletion

You can delete your account directly within the app. Select Settings → Account → Delete account (설정 → 계정 → 계정 삭제) to delete your account and records from the server, and to clean up any copies remaining on the app.

• To delete photos only, use Settings → Delete all cloud photos (설정 → 클라우드 사진 전체 삭제): your account and food records stay, and only the photos held on our servers are deleted. Deleting the record that contains the photo also sends the uploaded photo to the deletion queue.
• The app does not delete originals from your phone's photo library. Please delete them directly in the Photos app.
• Records are deleted immediately; event logs are pseudonymised, cleaned up daily, and deleted within 30 days of the request. The Company does not operate a separate server backup for restoration.
• If you cannot access the app, please request via privacy@tasta.app. Handled after identity verification.

Frequently Asked Questions

My records have disappeared

If you changed your sign-in method, you may have entered a different account. In particular, if you selected "Hide My Email" when signing in with Sign in with Apple, a relay address created by Apple is sent to the app instead of your actual address, and even if it is the same person, it becomes a separate account from email sign-in.

• First, try signing in again with the method you used when you originally signed up.
• If the records still don't appear, please tell us your sign-in method and approximate sign-up date at support@tasta.app. We will verify your account.

Are my photos uploaded to the server?

Photos confirmed into food records are uploaded, for backup and recovery, only as two resized copies made on your device (a display copy and a preview), to private storage accessible only to you. The original file stays on your device and is never uploaded — so when you reinstall the app, what comes back is the resized copy, not full resolution. This backup is included in the notice at sign-up and can be turned off at any time in Settings → Automatic backup for new photos; when turned off, new photos do not leave the device. For details, see the Privacy Policy.

I'm not receiving the verification email

• Please check your spam folder. The sender address is no-reply@tasta.app.
• If it does not arrive after 1 minute, please request it again. Requesting it multiple times in a short period may result in a temporary restriction.

The restaurant information in recommendations is incorrect

Please tell us the restaurant name and what is different at support@tasta.app, and we will check and correct it. Reports of closures and relocations are also welcome.